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Shipping

Orders are shipped from Spain and will be despatched within 2 business days. Upon placing your order you will receive an order confirmation email and a separate shipping notification email.

Shipping - Spain

  • Shipping is $9.00 AUD flat rate per order
  • We use Australia Post Regular Parcel with tracking number
  • Please allow 2 - 7 days delivery to metro areas. Regional areas may take longer.

Shipping - International

  • International shipping rates:
    • Under 500 g = $20.00 AUD
    • 501 g - 1.0 kg = $35.00 AUD
    • 1.1 kg - 2.0 kg = $55.00 AUD
  • Shipping is calculated at the checkout based on weight
  • For orders heavier than 2 kg please contact us for a shipping quote at hello@krappy.com
  • We use Australia Post airmail
  • Shipping may take 7 - 28 days depending on the destination and customs processing
  • Please note - you are responsible for relevant taxes/duties that may apply in your country

Payment

  • We accept PayPal, Visa, MasterCard and AMEX
  • All prices are in Australian dollars [AUD]
  • GST is included for Australian customers
  • Upon placing an order you will receive a receipt and a confirmation email of your order
  • During checkout your credit card details are encrypted and sent securely over the internet. Krappy does not store or have access to your credit card information.

Returns

Your full satisfaction is our aim. Seriously.

Returns
We understand that not every purchase is right, so we've made returns as easy as possible. If you wish to apply for a return please contact us within 14 days of receiving your purchase. When you contact us please provide the product name, date of purchase and the order number.

We will only accept the return of a product if it is unused, undamaged, its packaging is intact, and you request the return within 14 days of receiving your purchase. You will be responsible to pay for your own shipping costs and ensure the safe return of the product to us.

If 14 days have passed since receiving your purchase, unfortunately we can’t offer you a refund. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 - 7 business days.

Exchanges
We are only able to offer refunds not exchanges. If a product is defective or damaged we will refund the original cost of the product and we will also refund the shipping costs for its return to us.

To request a refund for a defective or damaged product please contact us within 14 days of receiving your purchase. When you contact us please provide the product name, date of purchase and the order number. If 14 days have passed since receiving your purchase, unfortunately we can’t offer you a refund.

How to return a product
To return a product, please contact us within 14 days of receiving your purchase and provide the product name, date of purchase, order number and the reason for the return. When returning the item please include the packing slip (if you still have it) that came with the order and indicate the reason for the return.

Please send returned products to:

Krappy Returns
102 Parkville Ave, Parkville 3052 Victoria Australia.

Security & Privacy

We understand and respect the privacy and confidentiality of our customers, and you can shop with complete confidence at Krappy.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our Privacy Policy
We are fully committed to protecting your privacy. Any personal information that you submit will be used purely to process orders and is protected by our secure server. We do NOT sell, trade, or give-away any information we may have on any of our customers.

What information do we gather?
When you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address) and products purchased. If you have a login account you can check and modify you details at any time, or simply email us for your details.

Your Consent and Changes to this Policy
Subject to the above provisions, by using our website, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes here so that you are always aware of what information we collect, and how we use it.

Packaging

Krappy uses recycled and found cardboard to make custom packaging for each product. The eco-friendly packaging safely protects the product during it's bumpy journey to you.

Still not sure?

If you have any questions about anything please Contact us