English / Español
Orders are shipped from Madrid and will be dispatched within 2 business days.
Shipping within Spain
- Shipping is €6,00 flat rate per order
- Allow 2 - 7 days delivery to metro areas. Rural areas may take longer.
Free collection in our store in Madrid
- If you are in Madrid and wish to collect your order from our shop please email email@example.com to make arrangements.
- Our shop is at: Calle de Artajona 27, Madrid 28039
Shipping within the European Union
- Shipping is €10,00 flat rate per order
- Allow 5 - 15 days delivery time
- Worldwide shipping rates:
- Under 500 g = €16.00
- 501 g - 1.0 kg = €25.00
- 1.1 kg - 2.0 kg = €35.00
- Shipping is calculated at the checkout based on weight
- For orders heavier than 2 kg please contact us for a shipping quote at firstname.lastname@example.org
- We use the Spanish postal service - Correos
- Shipping may take 7 - 28 days depending on the destination and customs processing
- Please note - you are responsible for relevant taxes/duties that may apply in your country
- We accept PayPal, Visa, MasterCard, Apple Pay and AMEX
- All prices are in Euros [EUR]
- Upon placing an order you will receive a receipt and a confirmation email of your order
- During checkout your credit card details are encrypted and sent securely over the internet. Krappy does not store or have access to your credit card information.
Your full satisfaction is our aim. Seriously.
If you wish to apply for a return please contact us within 14 days of receiving your purchase. When you contact us please provide the product name, date of purchase and the order number.
We will only accept the return of a product if it is unused, undamaged, its packaging is intact, and you request the return within 14 days of receiving your purchase. You will be responsible to pay for your own shipping costs and ensure the safe return of the product to us.
If 14 days have passed since receiving your purchase, unfortunately we can’t offer you a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 - 7 business days.
We do not offer exchanges. If a product is defective or damaged we will refund the original cost of the product and we will also refund the shipping costs for its return to us.
To request a refund for a defective or damaged product please contact us within 14 days of receiving your purchase. When you contact us please provide the product name, date of purchase and the order number. If 14 days have passed since receiving your purchase, unfortunately we can’t offer you a refund.
How to return a product
To return a product, please contact us within 14 days of receiving your purchase and provide the product name, date of purchase, order number and the reason for the return. When returning the item please include the packing slip (if you still have it) that came with the order and indicate the reason for the return.
Please send returned products to:
Calle Isla Cristina 5, 28035 Madrid, Spain
Security & Privacy
We understand and respect the privacy and confidentiality of our customers, and you can shop with complete confidence at Krappy.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We are fully committed to protecting your privacy. Any personal information that you submit will be used purely to process orders and is protected by our secure server. We do NOT sell, trade, or give-away any information we may have on any of our customers.
What information do we gather?
When you place an order, we may collect the following information: your name, telephone number, email address, billing information (credit card number, expiration date and billing address) and products purchased. If you have a login account you can check and modify you details at any time, or simply email us for your details.
Your Consent and Changes to this Policy
Krappy uses recycled and found cardboard to make custom packaging for each product. The eco-friendly packaging safely protects the product during it's bumpy journey to you.
Still not sure?
If you have any questions about anything please Contact us